- Tutorial - Trillys Systems - CDRV5 Application

Skip Navigation Links.

	CDRV5 Tutorial


		Overview


			Architecture


			Data Flow


		Installation


			Prerequisites


			Installation Procedure


				Server Installation


				Client Installation


		CDRV5 Server


			Server Overview


			Server Configuration


				Connectivity


			Server Status


			Server Errors


			Server Software Update


			Server License Managment


			Server Feeds


				Feed Monitor


				Feed Recovery


			Server Storage Management


			Server Module LM


			Server Module DM


			Server Module RT


			Server Module SW


		CDRV5 Client


			Client Overview


			Database Connectivity


			Server Connectivity


			Database Storage


			Database Administration


			Synchronization


			Help


			Client Reports


				Realtime Report


				Queried Report


					Queried Detailed


					Queried Call Completion


					Queried Network Call Analysis


					Queried Frequency


					Queried Customer Service


					Queried Peak Volume


					Queried Feature


				Trending Report


		CDRv5Dashboard


		CDRv5Collector

CDRv5 Client – Queried Report - Call Completion

Queried CDR Call Completion Report

Field	Description	Data Source*
Total Calls	Total number of CDRs– all Statuses.	SS7 / SIP
Calls Incomplete	Total number of CDRs with Status other than “CMP”.	SS7 / SIP
Calls Completed	Number of CDRs with Status "CMP".	SS7 / SIP
% Calls Completed	Number of Calls Completed expressed as a percentage of Total Calls.	SS7 / SIP
% Calls Incomplete	Number of Calls Incomplete expressed as a percentage of Total Calls.	SS7 / SIP
Total Call Duration	Sum of call duration (in seconds) for all CDRs with Status “CMP”.	SS7 / SIP
Average Call Duration	Average talking duration (in seconds) of all CDRs with Status "CMP", computed as: Total Call Duration/Calls Completed.	SS7 / SIP
Total Unique Callers	Total number of callers calling from a unique originating number.	SS7 / SIP
Unique Callers Served	Number of unique callers with CDR Status "CMP".	SS7 / SIP
Unique Callers Not Served	Number of unique callers with CDR Status "BSY", "NOA", or "ERR".	SS7 / SIP
% Unique Callers Served	Number of Unique Callers Served expressed as a percentage of Total Unique Callers.	SS7 / SIP
% Unique Callers Not Served	Number of Unique Callers Not Served expressed as a percentage of Total Unique Callers.	SS7 / SIP
Served on 1st Call	Number of Unique Callers whose calls were completed successfully on the first attempt.	SS7 / SIP
% Served on 1st Call	Number of Unique Callers whose calls were answered successfully on the first attempt, as a percentage of total calls.	SS7 / SIP

*Billing records only contain completed calls. Therefore, incomplete call information is not available and not taken in consideration in the calculations.

Queried Summary Records Call Completion Report

Field	Description	Data Source*
Total Calls	Total number of CDRs– all Statuses.	SS7 / SIP
Calls Incomplete	Total number of CDRs with Status other than “CMP”.	SS7 / SIP
Calls Completed	Number of CDRs with Status "CMP".	SS7 / SIP
% Calls Completed	Number of Calls Completed expressed as a percentage of Total Calls.	SS7 / SIP
% Calls Incomplete	Number of Calls Incomplete expressed as a percentage of Total Calls.	SS7 / SIP
Total Call Duration	Sum of call duration (in seconds) for all CDRs	SS7 / SIP
Average Call Duration	Average talking duration (in seconds) of all CDRs with Status “CMP”, computed as: Total Call Duration / Calls Completed	SS7 / SIP

*Billing records only contain completed calls. Therefore, incomplete call information is not available and not taken in consideration in the calculations.