Queried CDR Detailed Report

Field	Description	Data Source
Call ID	Unique number identifying a single call.	SS7 / SIP / Billing
Dialed (TF) Number/Dialed Number	Dialed (TF) number dialed by the caller (SS7). Dialed number dialed by the caller (SIP).	SS7 / SIP / Billing
Terminating Number	Number/station where the call terminated.	SS7 / SIP / Billing
Originating Number	Number of the caller initiating call (first leg of call).	SS7 / SIP / Billing
Call Date	Date that the CDR was generated, converted to the time zone selected.	SS7 / SIP / Billing
Call Time	Time that the CDR was generated, in hh:mm:ss AM/PM format, converted to the selected time zone.	SS7 / SIP / Billing
Call Duration	For SS7, this represents talking duration in seconds. For SIP, the call duration includes the call setup and the call tear down times and the ringing time.	SS7 / SIP / Billing
Ring Duration	Ringing duration in seconds.	SS7 / SIP
Call Status	Status of the CDR. Options include: BSY = Busy ANS = Answered NOA = Unanswered CMP = Complete ERR = Error	SS7 / SIP
Release	Provides additional information on a call according to Call Status. If the Status = "BUSY" – Indicates the cause of a busy condition. Network CPE Other If the Status = "NOA" – Indicates who released the call. Options include: Caller Agent (SS7)/Callee (SIP) HangupO (SIP) (Call ended otherwise) EService (SIP) (Connection problem during calls) Declined (SIP) – Caller declined the call. Term (SIP) – The call was terminated before answered. Other (SIP) – The call was not answered for other reason.	SS7 / SIP / Billing
Overflow In	Flag set to "True" if Overflow Feature is invoked. Otherwise, set to "False".	SS7
Overflow Out	Flag set to "True" if Overflow Feature is invoked. Otherwise, set to "False". NOTE: In the case when the telco feed only reports “Overflow”, please use the “Overflow In” flag instead.	SS7
Call Prompter	Flag set to "True" if Call Prompter Feature is invoked. Otherwise, set to "False".	SS7 / SIP
Courtesy Response	Flag set to "True" if Courtesy Response Feature is invoked. Otherwise, set to "False".	SS7
Caller Privacy	Flag set to "True" if caller has invoked Caller Privacy feature. Otherwise, set to "False". Note for SIP: Calls will have a string such as “anonymous” in the "Originating Number" field.	SS7
Hangup Callee	The answered call was hung up by the recipient of the call.	SIP
Hangup Caller	The answered call was hung up by the caller.	SIP
Referred Out	The call has at least one leg that was referred out.	SIP
Referred In	The call has at least one leg that was referred in.	SIP
Referred In Blind	The call has at least one leg that used the referred blind feature.	SIP
EService	The call terminated because of a SIP EService error condition.	SIP
Terminated	The call was terminated before being answered. For example, it rang without pickup. The “Callee” used the “ignore” feature.	SIP
Declined	The callee used the “decline” feature to end the call.	SIP
Voicemail	A voice mail service was used to end the call.	SIP

Queried CPM Detailed Report

Field	Description	Data Source
Call ID	Unique number identifying a single call.	SS7 / SIP / Billing
Dialed (TF) Number/Dialed Number	Dialed (TF) number dialed by the caller (SS7). Dialed number dialed by the caller (SIP).	SS7 / SIP / Billing
Terminating Number	Number/station where the call terminated.	SS7 / SIP / Billing
Originating Number	Number of the caller initiating call (first leg of call).	SS7 / SIP / Billing
Call Date	Date that the CPM was generated, converted to the time zone selected.	SS7 / SIP / Billing
Call Time	Time that the CPM was generated, in hh:mm:ss AM/PM format, converted to the selected time zone.	SS7 / SIP / Billing
Call Status	Status of the CPM. Options include: BSY = Busy ANS = Answered NOA = Unanswered CMP = Complete ERR = Error	SS7 / SIP
Release	Provides additional information on a call according to Call Status. If the Status = “BUSY” – Indicates cause of the busy condition. Options include: Network CPE Other If the Status = “NOA” – Indicates who released the call. Options include: Caller Agent (SS7)/Callee (SIP) HangupO (SIP) (Call ended otherwise) EService (SIP) (Connection problem during calls) Declined (SIP) – Caller declined the call. Term (SIP) – The call was terminated before answered. Other (SIP) – The call was not answered for other reason.	SS7 / SIP / Billing
Duration	Talking duration or ring duration in seconds, depending on the status of the CPM. If the Status is “Answered” or “Unanswered”, then it refers to the ring duration. If the Status is “Complete”, then it refers to the talking duration. If the Status is “Busy” or “Error”, then the Duration is zero.	SS7 / SIP / Billing
Call Prompter	Flag set to "True" if Call Prompter Feature is invoked. Otherwise, set to "False".	SS7 / SIP
Overflow In	Flag set to "True" if Overflow Feature is invoked. Otherwise, set to "False". NOTE: In the case when the telco feed only reports “Overflow”, please use the “Overflow In” flag instead.	SS7
Overflow Out	Flag set to "True" if Overflow Feature is invoked. Otherwise, set to "False". NOTE: In the case when the telco feed only reports “Overflow”, please use the “Overflow In” flag instead.	SS7
Courtesy Response	Flag set to "True" if Courtesy Response Feature is invoked. Otherwise, set to "False".	SS7
Caller Privacy	Flag set to "True" if caller has invoked Caller Privacy feature. Otherwise, set to "False". Note for SIP: Calls will have a string such as “anonymous” in the “Originating Number” field.	SS7
Hangup Callee	Number of CPMs where the answered call was hung up by the recipient of the call.	SS7 / SIP
Hangup Caller	Number of CPMs where the answered call was hung up by the caller.	SS7 / SIP
Referred Out	Number of CPMs where the call has at least one leg that was referred out.	SS7 / SIP
Referred In	Number of CPMs where the call has at least one leg that was referred in.	SS7 / SIP
Referred In Blind	Number of CPMs where the call has at least one leg that used the referred blind feature.	SS7 / SIP
EService	Number of CPMs where the call terminated because of a SIP EService error condition.	SS7 / SIP
Terminated	Number of CPMs where the call was terminated before being answered. For example, it rang without pickup, or the “Callee” used the “ignore” feature.	SS7 / SIP
Declined	Number of CPMs where the callee used the “decline” feature to end the call. NOTE: Voice Mail feature is NOT detected during the CPM generation.	SS7 / SIP
Intrusion	The CPM records will have the “Intrusion” flag set if the CDRv5 Collector detected unhandled attempts to access the PBX. When this flag is set, the Originating # is replaced with the IP address of the attacker. The letter “W” is appended if the attack is from the WAN interface (unhandled INVITE request). The letter “L” is appended if the attack is from the LAN side of the PBX (unhandled SIP 407 message ID).	SIP

Queried Summary Records Detailed Report

Field	Description	Data Source
Dialed (TF) Number	Toll–free number dialed by the caller.	SS7 / SIP / Billing
Terminating Number	Terminating number that maps to dialed number.	SS7 / SIP / Billing
Date	Date of the Summary Record, converted to the selected time zone.	SS7 / SIP / Billing
Time	Beginning of the hour for which the CDRs making up a Summary Record have been summarized, in hh:mm:ss AM/PM format and converted to the selected time zone.	SS7 / SIP / Billing
Total Calls	*Total number of CDRs making up the Summary Record Note for SS7 sources that support the ‘Overflow Out’ flag. If the user selects to include intermediate legs, the result includes CDR count with ‘overflow out’ flag set. Otherwise, the count does not include those CDR count.	SS7 / SIP / Billing
Calls Completed	*Total number of CDRs with Status "CMP" (complete).	SS7 / SIP / Billing
Calls Incomplete	*Total number of CDRs with Status "BSY" (busy), "NOA" (unanswered), or "ERR" (error). Note for SS7 sources that support the ‘Overflow Out’ flag. If the user selects to include intermediate legs, the result includes CDR count with ‘overflow out’ flag set. Otherwise, the count does not include those CDR count.	SS7 / SIP
Calls Answered	*Total number of CDRs with Status "ANS" (answered).	SS7 / SIP / Billing
Calls Not Answered	*Total number of CDRs with Status "NOA" (not answered), i.e., the call started ringing but was not answered.	SS7 / SIP
Calls Not Answered–Agent	*Total number of CDRs with Status "NOA" (not answered) and release indicator "Agent" (who released the call).	SS7
Calls Not Answered–Caller	*Total number of CDRs with Status "NOA" (not answered) and release indicator "Caller" (who released the call).	SS7
Total Calls Busy	*Total number of CDRs with Status "BSY" (busy).	SS7 / SIP
Busy Calls–Network	*Total number of CDRs with Status "BSY" (busy) and release indicator "Network" (cause of busy status). Note for SS7 sources that support the “Overflow Out” flag: If the user selects to include intermediate legs, the result includes CDR count with “Overflow Out” flag set. Otherwise, the count does not include those CDR count.	SS7 / SIP
Busy Calls–CPE	*Total number of CDRs with Status "BSY" (busy) and release indicator "CPE" (cause of busy status) Note for SS7 sources that support the “Overflow Out” flag: If the user selects to include intermediate legs, the result includes CDR count with “Overflow Out” flag set. Otherwise, the count does not include those CDR count.	SS7 / SIP
Calls Busy–Other	*Total number of CDRs with Status "BSY" (busy) and release indicator "Other" (cause of busy status was other than Network or CPE).	SS7 / SIP
Error	*Total number of CDRs with Status "ERR" (error).	SS7 / SIP
Overflow In Calls	*Total number of CDRs that have the Overflow In feature employed.	SS7
Overflow Out Calls	Total number of CDRs that have the Overflow Out feature employed.	SS7
Courtesy Response Calls	*Total number of CDRs that have the Courtesy Response feature employed.	SS7
Privacy Calls	*Total number of CDRs that have the Caller Privacy (Call Number Display Blocking) feature employed.	SS7
Call Prompter Cals	*Total number of CDRs that have the Call Prompter feature employed.	SS7 / SIP
Total Call Duration	Total talking duration (in seconds) of all the CDRs making up the Summary Record.	SS7 / SIP / Billing
Total Ring Duration	Total ring duration (in seconds) of all the CDRs making up the Summary Record.	SS7 / SIP
Hangup Callee Calls	Total answered calls that were hung up by the recipient of the call.	SIP
Hangup Caller Calls	Total answered calls that were hung up by the caller.	SIP
Referred Out Calls	Total calls that had at least one leg that was referred out.	SIP
Referred In Calls	Total calls that had at least one leg that was referred in.	SIP
Referred In Blind Calls	Total calls that had at least one leg that used the referred blind feature.	SIP
E Service Calls	Total calls that were terminated because of a SIP E Service error condition.	SIP
Terminated Calls	Total calls that were terminated before being answered. For example, it rang without pickup. The “Callee” used the “ignore” feature.	SIP
Declined Calls	Total calls where callee used the “decline” feature to end the call.	SIP
Voice Mail	Total calls when a voice mail service was used to end the call	SIP

* The totals given are the total number of all the CDRs which were aggregated to make each Summary Record.